Return & Refund Policy

At DogBebe, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be requested for return within 30 days of delivery.
• Be unused and in its original condition.
• Have all original tags, packaging, and accessories, where applicable.
• Be in a condition that allows it to be resold.

Some items may not be eligible for return, including:

• Personalized or customized products.
• Products that have been used or damaged after delivery.
• Products that have been opened where return is not appropriate for health or hygiene reasons.
• Gift cards or digital products, if applicable.
• Items specifically identified as non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@dogbebe.com.

Please include your order number and, when applicable, clear photos or videos showing the issue. We will review the issue and provide an appropriate solution, which may include a replacement or refund.

How to Request a Return

To request a return, please contact us at support@dogbebe.com and provide:

• Your order number.
• The reason for the return.
• Photos or other information if requested.

If your return is approved, we will provide you with return instructions and, when applicable, a return shipping address.

Return Shipping

If the return is due to a defective, damaged, incorrect, or otherwise faulty item, DogBebe will cover the reasonable return shipping cost.

For returns due to personal preference, ordering the wrong item, or other reasons not caused by DogBebe, the customer is responsible for the return shipping cost unless otherwise stated.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund and post it to your account.

Original shipping charges are generally non-refundable unless the return is due to an error or issue caused by DogBebe.

Late or Missing Refunds

If you have not received an approved refund, please first check your bank or payment provider account.

If you still have not received your refund, please contact us at support@dogbebe.com.

Order Cancellations

If you need to cancel an order, please contact us at support@dogbebe.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it, and you may need to follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@dogbebe.com

Website: dogbebe.com