Shipping policy
Shipping Policy
Last Updated: September 23, 2026
At DogBebe, we are committed to providing a smooth and reliable shopping experience for you and your pets. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, promotions, or periods of high order volume, processing times may take longer.
You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been shipped.
2. Shipping Destinations
DogBebe currently ships orders to customers in the United States.
We may expand our shipping destinations in the future. If we begin offering shipping to additional countries or regions, the available shipping options will be displayed during checkout.
3. Shipping Rates
For orders shipped within the United States:
Standard Shipping
- Shipping fee: $6.99 USD
- Estimated delivery time: 5–14 business days
Free Shipping
- Available on orders of $59 USD or more
- Estimated delivery time: 7–15 business days
The free shipping threshold is calculated based on the product subtotal before any applicable taxes, discounts, or promotional adjustments unless otherwise stated.
4. Delivery Times
Estimated delivery times are provided as general guidance and are not guaranteed.
Actual delivery times may vary depending on factors including:
- Shipping carrier delays.
- Weather conditions.
- Holidays and peak shopping periods.
- Customs procedures.
- Incorrect or incomplete shipping information provided by the customer.
- Other circumstances outside of our reasonable control.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to become active after shipment.
If you do not receive tracking information or experience issues with your delivery, please contact us at:
6. Customs, Duties, and Import Fees
For international shipments where applicable, customers may be responsible for customs duties, taxes, or import fees required by local authorities.
For orders shipped within the United States, any applicable taxes will be handled according to applicable regulations.
DogBebe is not responsible for delays caused by customs clearance or government procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply for reshipment.
Please contact us as soon as possible if you notice an error in your shipping information.
8. Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us at:
Please provide your order number and any relevant details or photos so we can assist you.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us:
DogBebe
Email: support@dogbebe.com
Website: dogbebe.com